Welcome to our FAQ page! Below, you’ll find answers to the most common questions about our jewellery, orders, shipping, and more.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, select your favorite jewellery, add it to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours. Please contact our support team as soon as possible.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and delivery times vary based on location.
Q: How long will it take to receive my order?
A: Standard delivery takes 5-7 business days, while express shipping takes 2-3 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or phone.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery. The item must be unused and in its original packaging.
Q: How do I request a return or exchange?
A: Contact us at [akshathsinha1@gmail.com] with your order details, and we’ll guide you through the process.
4. jewellery Care & Materials
Q: What materials are used in your jewellery?
A: Our jewellery is made from high-quality materials, including sterling silver, gold, platinum, and gemstones. Each product page has detailed material information.
Q: How do I take care of my jewellery?
A: To keep your jewellery shining:
- Avoid contact with water, perfumes, and chemicals.
- Store it in a dry, cool place.
- Clean it gently with a soft cloth.
5. Customization & Gift Options
Q: Do you offer custom jewellery?
A: Yes, we offer personalized jewellery. Contact us with your design ideas!
Q: Can I add a gift message or gift wrapping?
A: Yes, you can add a personalized message and select gift wrapping at checkout.