Help & Support

Welcome to IMON! We’re here to help you with any questions or concerns. Below, you’ll find answers to common inquiries about our products, orders, shipping, and more.

1. Shopping with Us

How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Do I need to create an account?
No, you can checkout as a guest, but creating an account allows you to track your orders and receive exclusive offers.

2. Payments & Security

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment gateways.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to keep your transactions safe.

3. Shipping & Delivery

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order is shipped, we will send you a tracking link via email or phone.

4. Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging.
How do I initiate a return?
Contact our support team at [akshathsinha1@gmail.com] with your order details, and we’ll guide you through the process.

5. jewellery Care Tips

Keep your jewellery away from water, perfumes, and chemicals.
Store it in a dry, cool place when not in use.
Clean it gently with a soft cloth to maintain its shine.

6. Contact Us

If you need further assistance, feel free to reach out:
📧 Email: akshathsinha1@gmail.com
📞 Phone: 8910695115
💬 Live Chat: Available on our website

We’re happy to assist you!